Returns and replacements
If your board arrives damaged or is not what you ordered, we replace it at our cost. Please read this page before ordering so you know exactly what is covered.
Last updated 14 September 2026
What is covered
- A board that arrives damaged.
- The wrong style or size arriving.
- In both cases we send a replacement at our own cost and arrange collection of the original where it is worth recovering.
How to report it
- Tell us on the day of delivery, with photos of the item and the packaging.
- Where damage is disputed, we may ask for an unboxing video.
- Report it on WhatsApp at 0311 2422272 or by email to contact@stillix.store, quoting your order number.
What is not covered
- We do not offer change-of-mind returns at this stage. Please check the size guide and dimensions before ordering. If you are unsure which size suits your counter, message us first and we will help.
- Normal marks from ordinary kitchen use are not a fault.
Cancelling an order
- You can cancel any time before your order is dispatched. Contact us with your order number and we will cancel it.